Delete your JoySaves account

• Sign in to the JoySaves app.
• Open Me, choose Settings, then Delete account.
• Review what deletion covers, optionally tell us why, and confirm the request.
• The app shows the request as pending until processing is complete. You can cancel it while it is still pending.

Submitting a request does not mean deletion has already finished. JoySaves records an auditable request and shows its current status in the app.

• Sign in to the JoySaves Seller app.
• Open the Me tab, choose Manage shop, then Account & finance, then Delete account.
• Re-authenticate with your current password or a social account already linked to the same Seller account.
• Review the confirmation and submit the request. The app shows it as pending until processing is complete.

A submitted request is not a statement that deletion has already finished. The authenticated flow records a pending request and signs the Seller app out.

Contact JoySaves support from the email address registered to the account. Support will verify account ownership before creating or discussing a deletion request. This public page does not accept email addresses and does not reveal whether an account exists.

In your message, identify whether the request is for the shopping, Seller or Agent account and send it from the registered email address. Never send your password or one-time verification code.

The request covers the selected JoySaves account and the personal data associated with operating it. A Seller request does not automatically delete a separate customer or Agent identity. Deletion and records that must be retained are handled under the published JoySaves privacy policy. Review that policy for the current categories, purposes and retention terms; this page does not replace or extend it.

Agent identity is separate from Seller identity. In the mobile app, switch to the Agent panel, open Me, then choose Delete Agent account. Re-authenticate with the current Agent password and submit the request. A linked Seller account is not included and must have its own Seller request.

If you cannot sign in to the Agent panel, use the support route above. This public page never accepts an Agent email address or an unauthenticated deletion request.